Child Safety and CSAE (Child Sexual Abuse and Exploitation) Compliance Policy

At ChaGayeGuru Entertainment, the safety and dignity of children is non-negotiable. We are fully committed to preventing the exploitation, abuse, or endangerment of minors on our platform and mobile applications. This Child Protection & CSAE (Child Sexual Abuse and Exploitation) Policy outlines our zero-tolerance approach, detection systems, user education efforts, and legal responsibilities.

1. Policy Overview

ChaGayeGuru strictly prohibits any form of content or behavior that sexualizes, exploits, or endangers children. Our policy aligns with:

  • Google Play’s CSAE Guidelines
  • Indian child safety & protection laws including:
    • The Protection of Children from Sexual Offences Act (POCSO)
    • Children’s Online Privacy Protection Act (DPDP Act)
    • Information Technology Act
    • Juvenile Justice (Care and Protection of Children) Act
    • Indian Penal Code - Relevant Sectionis
    • Intermediary Guidelines & Digital Media Ethics Code Rules
    • National Commission for Protection of Child Rights (NCPCR) Guidelines
    • General Data Protection Regulation
    • etc.

We implement proactive detection, strong moderation systems, and ongoing user education to prevent abuse and ensure platform safety.

2. Prohibited Content & Behaviors

A. Explicitly Banned Content

We permanently ban and report:

  • Child Sexual Abuse Material (CSAM):
    • Any real, simulated, or AI-generated sexual depictions of minors.
    • “Virtual CSAM” including suggestive anime, cartoons, deepfakes, or games.

  • Exploitative Imagery:
    • Sexualized depictions of minors (e.g., "child modeling" in inappropriate poses).
    • Content that promotes or glorifies abuse.

  • Grooming & Solicitation:
    • Adults initiating sexual conversations or relationships with minors.
    • Predatory behavior in DMs, livestreams, or comment sections.


B. Gray Areas We Monitor

We take extra precautions around:

  • Innocent UGC (User-Generated Content) with risk potential:
    • Family photos, videos, or vlogs involving children that may be vulnerable to misuse.

  • Fictional characters resembling minors:
    • “Age play,” animated content, or avatars that simulate underage personas.

  • Metadata misuse:
    • Hashtags, keywords, or captions that imply child exploitation - including those using suggestive terms in English or Indian languages (e.g., #Teen, #desiTeen, #18plusBachchi, or slang implying underage content etc.).

3. Detection & Moderation Systems

A. Human Moderation

  • Expert Review Team:
    • 24/7 trained moderators.
    • Thorough background checks and trauma-informed practices.

  • Escalation & Reporting:
    • All confirmed CSAM content is reported to relevant law enforcement and watchdog bodies.
    • User reports flagged as CSAE receive priority (less than 1-hour average response time).


B. External Audits

  • Annual third-party audits conducted by global Trust & Safety partners.

4. User Controls & Education

A. Age Assurance

  • Strict compliance with Google Play’s target audience requirements.

B. In-App Safety Features

  • Default privacy for accounts.
  • Prominently placed block and report tools in all content and interaction layers.

C. Awareness Campaigns

  • In-app messages educating users on spotting and reporting CSAE.
  • Collaborations with Indian child safety NGOs and participation in national awareness initiatives such as Safer Internet Day, Digital India campaigns, and school-based cyber safety programs.


5. Transparency & Legal Compliance

  • Annual Transparency Reports publish anonymized statistics on CSAE-related takedowns.
  • Law Enforcement Collaboration:
    • Real-time reporting of CSAM to the Indian Cyber Crime Reporting Portal (https://cybercrime.gov.in), operated by the Ministry of Home Affairs, whenever such content is detected.
    • We fully cooperate with government authorities and law enforcement agencies — including cybercrime units, crime investigation departments, and data verification bodies — without any preconditions.
    • Upon receiving an official request from such agencies, we will respond within 5-7 days and provide all necessary data and access required for legal or investigative scrutiny.

7. Contact & Reporting Channels

For Mobile App Users

Go to the left-hand menu and open the Feedback section.
From the available options, select either:
  • "Report Abusive or Exploitative Content/Behavior", or
  • "Report Illegal or Inappropriate Content"

Alternatively, you can email us directly at the address provided below.

📧 Email: legal@chagayeguru.com

For Law Enforcement & Authorities

📧 Email: legal@chagayeguru.com

☎ Emergency Hotline (24/7): +91 767-852-5953

Together, Let’s Keep Children Safe

We believe in creating a digital space where children can thrive — safely, creatively, and fearlessly. Your vigilance, support, and feedback make that possible.